🔐 Privacy Policy – Ozconbuilt

Last Updated: July 2025

At Ozconbuilt, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, enquiry forms, or advertising platforms such as Facebook and Instagram. We are committed to transparency, security, and respecting your privacy rights.

📄 1. Introduction

Ozconbuilt is a locally owned and operated carpentry company specialising in framing, renovations, extensions, decks, pergolas, lockup, and new home builds across Melbourne. In the course of delivering our services, we may collect personal information from clients, website visitors, and individuals submitting enquiries. This Privacy Policy outlines how we protect and manage that information.

🗂️ 2. Information We Collect

2.1 Personal Details

• Full Name
• Email Address
• Phone Number
• Property Address or Suburb
• Preferred Contact Method

2.2 Project Information

• Type of carpentry or service required
• Estimated timeline or urgency
• Notes or instructions submitted via our forms

2.3 Technical & Usage Data

• IP address
• Device type and browser
• Pages viewed on our website
• Referral source (e.g., Google search, Facebook ad)

2.4 Meta Lead Ads Submissions

When you submit a lead form through Facebook or Instagram, we collect all pre-filled and user-submitted fields including name, contact information, and service needs.

🎯 3. How We Use Your Information

• Respond to enquiries and quote requests
• Arrange site visits, inspections, or consultations
• Provide service updates, offers, or follow-ups (only if you’ve opted in)
• Improve our services and website performance
• Meet any legal, compliance, or operational requirements

We do not sell or rent your personal information to third parties.

🤝 4. Legal Basis for Processing

• Consent – when you voluntarily submit details
• Contract – when information is needed to complete or deliver services
• Legitimate Interest – improving customer experience, communications, or marketing
• Legal Obligation – when we are required to retain or provide information

🔐 5. Data Sharing & Disclosure

Your information may be shared only with:

• Ozconbuilt staff involved in quoting, scheduling, or service delivery
• Trusted third-party providers (e.g., Google, Meta, CRM and website platforms)
• Website, analytics, advertising, and form-submission services acting on our behalf

We never share your data with unrelated third parties for external marketing.

🛡️ 6. Data Security

• Encrypted website (HTTPS)
• Secure form submissions
• Password-protected systems
• Access limited to authorised personnel

If a data breach occurs, we will notify affected users and appropriate authorities as required.

👤 7. Your Rights & Choices

• Access personal information we hold about you
• Request corrections or updates
• Request deletion of your data (where legally permitted)
• Withdraw consent from communications at any time
• Submit a privacy complaint to the OAIC or other regulator

🌐 8. Cookies & Tracking Technologies

We use cookies and tracking tools such as Facebook Pixel and Google Analytics to:

• Understand visitor behaviour
• Improve website performance
• Measure advertising effectiveness

You may disable cookies in your browser settings at any time.

🔗 9. Third-Party Services

When interacting with Ozconbuilt through external platforms, their privacy policies may also apply. We recommend reviewing the following:

• Meta Privacy Policy
• Google Privacy Policy

✏️ 10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The latest version will always be available at:
👉 https://ozconbuilt.com.au/privacy-policy

📬 11. Contact Us

For questions, concerns, or privacy-related requests, please contact:

Ozconbuilt
📧 Email: info@ozconbuilt.com
📞 Phone: 0410238437
🌐 Website: www.ozconbuilt.com.au